Anyone who used our support with a question about GetMyInvoices may have already been in contact with Jan-Niklas Sickes. He works for us as a Sales & Support Manager. He ensures that customers and those who want to become customers can simplify their work using the latest technology. In an interview he gives us an idea of his work.
What do your daily tasks consist of, Jan-Niklas? My job in the Sales & Support area is customer service. I help with questions and try to convince interested parties of GetMyInvoices by explaining to them how our invoice management solution makes it easier for them to handle various documents.
How long have you been working for GetMyInvoices and how did you join the team? I have been on board since December 2019. After completing my training as a wholesale and foreign trade clerk, I was looking for a job. I then became aware of fino on the Internet. What I found exciting was the clear future orientation of the work there. So I applied. Three days later I had an interview and a week later I was in the office in Kassel. To the fino website
You said that the future orientation appealed to you. Is this something that corresponds to your professional passion, or what does it lie about? GetMyInvoices is a future-oriented product. It’s related to my passion in that it helps people make their jobs easier. I am very happy to convince interested parties of this and support customers in achieving this.
Has your work changed over time? If yes how? There are definitely some changes. At the beginning I took care of support. Then Christian asked me how I could imagine my future work. My suggestion was to be even more sales-oriented - to convince people that GetMyInvoices is a great product that will help them. We then implemented that straight away. To the interview with Christian Heimrich
What are your greatest successes so far and what do you look back on fondly? It’s always nice to be able to convince customers and help them. If these are larger companies, this leaves a particularly good feeling.
What plans do you have next? We want to get even better, i.e. build a larger customer base. Especially now, it is particularly important that even more people realize how important digitalization is and how it gives them an advantage. We offer many online events for this purpose. Individual appointments can also be booked at any time and our explanatory videos can help immediately.
What is it like working with your colleagues? We all work closely together. For example, on certain occasions we think about different sales strategies. In general, we have short decision-making processes. If someone has an idea, we talk about it, and if it’s good, we implement it promptly.
What does your daily routine currently look like? I work from home - in a small village between Paderborn and Kassel. In the morning I usually investigate the various topics and answer inquiries via ticket or email. During my lunch break I do some sport and, depending on the weather, go for a walk or jog before I continue the morning’s work in the afternoon. This also includes organizing online events as well as planning and organizing sales activities.
What do you like most about GetMyInvoices? There are several things: direct customer contact and the fact that we are a great team in which things also go well on a personal level. I also think it’s great that I can accompany the development of a future-oriented product and see that there is really great demand for it.
